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Virgin cancelled mobile and can't get PAC code

Joining in

I recently changed my Internet package and I asked if it would affect my mobile. I was told no.

Virgin have now cancelled my mobile.

I've had nothing but complete incompetence from Virgin from the very beginning and this is the latest farce. Whenever I try to lodge a complaint I get passed back to some idiot that keeps telling me to check my Wi-fi. Honestly, I've had enough of you.

So now I want my PAC code. Of course I cannot get my PAC code as I cannot send text messages.

So now what?


Forum Team
Forum Team

Hi @WigglyWobble 

Thanks for posting and welcome to the community.

I'm really sorry to hear of this. I'll send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill