I have just upgraded to VM 360 Boxes, 1 gbit broadband and I appear to have also been sent a Oomph Sim Card, no idea what I will do with it as still on contract, the letter it came with said Monthly Plan cost was £0, yet today I received a letter saying a DD had been set up to pay for airtime.
Questions 1. If cost is £0 per month why is a DD needed?
2. No mention of setting a DD up was mentioned during my upgrade conversation so this has been set up without my express permission why?
3. If I cancel DD with bank, what will happen re sim card?
Look forward to getting answer to these questions.
I have 2 streams running on 2 different boards now about things not working properly since upgrade last week, now I get this. As yet no answers to any of the questions on the other 2 streams, perhaps 3rd time lucky!
Thanks for the clarification, it would help if Virgin Media had explained this in their communication. I can safely put it to one side knowing I won't be charged airtime whilst it is sitting in drawer.