Welcome back to our community forums and sorry to hear you have been unable to log into your my VM account. We can understand the inconvenience caused by this issue. We would normally suggest trying the following link https://www.virginmedia.com/help/billing-and-payments/login-problems How ever in this case, I will send a private message
to further look into this. Please look out for the purple envelope and provide a response when you can.
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