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Virgin Mobile website does not recognise me

tried to log into my account

email not recognised

phone number not recognised

postcode not recognised

website is useless it takes me round and round in circles and I still cannot access my account. I can't even register again because of the above.

Thinking of leaving Virgin for a while now - this makes my mind up - useless.

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Re: Can't Sign In To Email Account

Only way is to ring them and hang on until they answer. Website is useless and takes me round and round in circles.  The guy on the phone was great, but couldn't explain why it might have happened.

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Re: Virgin Mobile website does not recognise me

Hi SarahCivl

 

Apologies for the log in issue.

 

Is this for a media or mobile account?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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