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Pollokanese
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Virgin Media Website

I am trying to log-in to my mobile account over the last 2 days, it returns an error.

I am trying to see when my upgrade date is and what deals are currently available or whether its worth looking elsewhere.

Can you advise when this issue may be resolved?

Screenshot (46).png

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Ryan_N
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Re: Virgin Media Website

Hi Pollokanese - sorry to hear about this. 

 

I can confirm there was an error like this yesterday but has since been resolved. Can you try a different web browser please? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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newapollo
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Message 3 of 13
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Re: Virgin Media Website

Hi Ryan_N,

It works using the mobile app.

However the error is still occuring using the Chrome, Edge and Firefox browsers.

It's the same using ethernet/ wifi even after clearing cookies etc and in incognito mode. Also not working using 4G on a  mobile

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Ryan_N
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Re: Virgin Media Website

Thank you for letting me know @newapollo

 

I did check this myself before responding to double check - I'm using Chrome as a browser and I was able to get to the log in screen. Admittedly went no further. 

 

Are you getting the same as above? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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newapollo
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Message 5 of 13
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Re: Virgin Media Website

Hi again Ryan_N,

Yes I'm seeing the same error screen, even after clearing cookies and all browsing data in each browser, however the app is working perfectly.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ryan_N
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Re: Virgin Media Website

Perfect - I really appreciate you letting me know that. 

 

I am getting it flagged as we speak. As soon as I hear anything, you'll be the first to know. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
Pollokanese
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Message 7 of 13
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Re: Virgin Media Website

Still not working for me using Chrome or Edge browsers.

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Ryan_N
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Re: Virgin Media Website

Thank you @Pollokanese - apologies for this. 

 

I am already in the process of raising the fault. I will report back with any updates asap. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Ryan_N
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Re: Virgin Media Website

@Pollokanese & @newapollo - hope you're both well. 

 

I have had news that this is resolved. Can you let me know please? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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newapollo
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Message 10 of 13
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Re: Virgin Media Website

Hi again Ryan_N,

Thanks for the update.  I can confirm it's working again on all browsers now.

Cheers.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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