Could someone please help resolve my multiple issues.
I spoke on the phone to someone helpful today and they told me they would send me a new sim card for next week arrival. But I have never received confirmation of this? I cannot access my account either, maybe due to a forgotten password, I am not sure, but I haven't been able to access it for months and I can't fix it because with no sim card my phone cannot receive texts.
Therefore I can't track its progress to make sure it has been ordered. I would also like to avoid my phone number being changed, do I need to activate a pac code from my phone if this new sim works although I am not changing provider?
My phone issue is the sim card appears to have stopped working it is not sure if the fault is with the sim or phone itself. If this keeps being an issue, if I could access my account, I could use the repair service or find a new phone if the new sim will not work.
Yes I have tried to reboot the phone and that only worked once for a day, ever since then it can't detect the sim since.
I was able to try another iphone earlier and the sim worked fine in that, it also worked fine another person's sim in my phone, however together when I put my iphone and my sim together again, it did not work at registering the sim at all, it stayed broke. Very confusing!
It says call fail when I try, immediately. Yes I have tried to look at the website help pages but that did not seem to fix the problem. And there is no problems with service in my area.
The man I spoke to earlier suggested that I could try a new sim and that virgin would send me one, do you think this is best, I have had no confirmation of a new sim being sent.
Unfortunately a new sim has not worked. My phone now says "no service" instead of "no sim" I cannot activate it at all. I have tried switching it on and off various times and I am never given an opportunity to type in the passcode to activate the sim. Can somebody please help, as this issue is stressing me out as I have no idea what the problem is, as when I tried someone else's sim in my phone it worked again, so that suggests it will be ok if the sim can be activated. I am also now locked out of EVERY virgin media account I own as when I tried to reset my password for mobile account it said it accepted it, and when I tried to log in to my separate email and mobile accounts today, I can't access a single one, DESPITE using the correct passwords for both. It just says the system has timed out, 3 times now when there is no problems.