OMG….. of all the most absurd things Virgin do, this takes the biscuit……
im on Ultimate oomph… and as people are aware you get a FREE sim with unlimited data / minutes. Now I don’t personally use the sim , but gave it to a family member.
Now I’ve had this since Feb . Sim costs me nothing. A few days ago I decided to get a HANDSET ONLY deal as a Christmas present. 3 year option….. I’m ONLY paying for the phone.
Said phone arrives yesterday . But 24 hours later I want to send it back as the person I bought it doesn’t want it.
NOW….. this is where silly buggers comes into play….. The HANDSET ONLY deal for some reason gets linked to my virgin sim account ( which is a separate virgin mobile login ) .
To cancel the HANDSET ONLY part, the sim has to be temporarily disabled until Virgin get the phone back. This now means my relative has no use of the unlimited data or the minutes for what’s probably Monday the 30th at the very earliest. Absolutely bonkers.
Why the handset got linked to the sim is beyond me, as i was only paying for the PHONE. There’s a good chance the sim won’t be attached to virgin once my oomph package end as the number will be pac changed.
Another Virgin facepalm.