My Son is currently in France with the school unable to use his phone. I am trying to turn roaming on for him from the app, but it keeps saying there is a system error EC:9999. How can I get him set up?
Hi @KD111 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you and your son are having 😔
In order to look into this for you further, we'll send you a private message on here.
Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.