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Using phone abroad

KD111
Joining in

on ‎26-05-2023 10:02

My Son is currently in France with the school unable to use his phone. I am trying to turn roaming on for him from the app, but it keeps saying there is a system error EC:9999. How can I get him set up? 

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Daniel_Et
Forum Team
Forum Team

on ‎26-05-2023 12:16

Hi @KD111 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you and your son are having 😔

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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