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Jaeam
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Used STAC instead dof PAC, what should I do now?

Hi so I request a STAC from virgin media not knowing that it does not transfer the number as a PAC does. Is there anyway to get a PAC from virgin media or what should I do to now? The previous number is quite important for me. 

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enlli
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Re: Used STAC instead dof PAC, what should I do now?

Have you used the STAC?  If not there should be no problem getting a PAC. 

The STAC code you have will expire anyway after 30 days if you don't use it.

If you have used the STAC then your number is gone.

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Jaeam
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Re: Used STAC instead dof PAC, what should I do now?

Do you know any way to get the number back? Nor is it gone forever? Is it possible to get it back through third parties? 

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Zak_M
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Re: Used STAC instead dof PAC, what should I do now?

Good afternoon @Jaeam

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had issues with getting your number sorted. 

 

Please could you confirm if you have already used the STAC code? If so,  as pointed out by enlli, the number is gone.

 

Kind regards,

Zak_M

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Jaeam
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Re: Used STAC instead dof PAC, what should I do now?

Yes, unfortunately, I have already used the STAC code. If so, is there anything I can do?

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Jodi_S
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Re: Used STAC instead dof PAC, what should I do now?

Hi Jaeam,

We do apologise as there is not alternative way, we can retrieve your number. Once you have requested the STAC, this will close your account.

We know this is not what you wanted to hear and wish we could do more in the instance but unfortunately, this is not something were able to do. 

Kind regards Jodi. 

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Jaeam
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Re: Used STAC instead dof PAC, what should I do now?

Since i used the STAC code, i should have no more ties with virgin media anymore, right? but for some reason, I was still charged for today for the plan. 

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Steven_L
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Re: Used STAC instead dof PAC, what should I do now?

Thanks for coming back to us @Jaeam.

 

What period of time was the bill for, was it for the last month of service you had with us?

 

Regards,

Steven_L

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