Thanks for coming back to us DanielCooper_95,
This happens normally when an order is placed online - near enough all these orders go through the additional security checks and relevant credit checks. It can take between 24-72 hours for the team to release the order if no action is needed to be taken. However we would be happy to take a look at your account and see of there are any updates regarding this issue. I will pop you over a private message to take some details. Please click on the purple envelope to accept the chat.
Kind regards Jodi.