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Upgraded Virgin SIM - iphone locked!

Hi, Please help!!!!!

I have been a Virgin mobile customer for years, a few days ago I upgraded my account package and received my new SIM.  I put my new SIM into my existing I-phone and now my phone needs unlocking!  I rang 789 and was told this will take 5-7 days! I put my old SIM back in and now the only function I can use on my phone is WhatsApp!  I would never have upgraded my account if I'd known this would happen.  It's been 2 days now and I have no confidence that the unlocking will take place soon???  Is there anyway Virgin can expedite the matter???



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