Upgrade delivery

[icedemon73]

Was given today's date for delivery of new phone two weeks ago.  Its been "awaiting stock " for two weeks.  Due today buy still haven't had a tracking number for yodel

[Nathan_B]

Hi there @icedemon73, 

Welcome to our forums and thank you for your post.

Sorry to see you are having issues with your phone delivery.

Just to confirm have you signed the CCA agreement that would've been mailed over when the order was place? 

Also what handset is it that you have ordered?

Regards

Nathan

[icedemon73]

Yes signed everything its said order processing for two weeks was due today,  it has changed to tomorrow but still no tracking number.  Iphone 13 Pro max 

[Ashleigh_C]

Hi there @icedemon73

Thank you so much for updating us and I am so sorry to hear that this has happened! 

I'd be more than happy to look into this with but it will require me to send you a PM so we can grab some details. 

I'll send you a PM now, please keep your eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.