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Update mobile account

Hello. I wonder if anyone can help.

I have a Virgin mobile account from years ago with an old number associated with it. I would like to link the new sim I have received as part of a new package with Virgin media. After searching online help it appeared I could remove the old number by ringing 789 but an unhelpful phone call suggests I need to create a new email to create a new account.

If this really is the case, how do I contact to delete the old account and any associated details being held about me for no reason.

Thank you for any help

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Re: Update mobile account

Hello unhappy72

Thanks for your post and welcome to our Forums

We can get this sorted easily for you 

Just send us a text message to 07533 016422 and a Customer Service Agent will get back to you to sort all this out 

Gareth_L

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