on 22-04-2022 19:11
Hi I've had a contract phone from Virgin for around 3 months now with a Virgin similar,I'd like to make use of the second sim slot for a different network that does cheap international calls.When can I ask for the code to get my phone unlocked,I could just take it to a local mobile unlock shop but I'd prefer to get it done officially by Virgin.
on 22-04-2022 20:03
have you tried another sim in the phone - afaik all phones have come unlocked for quite a while now - if thats not the case you need to ring 789 from the VM sim and talk to the CS people
on 23-04-2022 08:42
Hi @Macca72,
Welcome back to our Community Forums and thanks for your post.
If you've purchased from us, the handset will be unlocked to any network.
Is this not the case for you?
on 08-06-2022 21:06
Hi,sorry for delayed reply,yes its a Virgin contract phone ive had for about 5 months,and its definatly locked.
on 08-06-2022 22:29
Hi again,sorry but im not 100% sure its locked,it just says sim not provisioned on notifications.it doesnt ask for a code when put sim in though
on 09-06-2022 08:21
Hi Macca, thank you for coming back to us.
The Sim you are getting 'not provisioned' on, is this a Virgin Media Sim? And are you using this in the primary or secondary SIM slot within the handset?
If you can also please let us know the make and model of handset so we can offer further support. Thank you!
All the best.
on 09-06-2022 16:15
on 09-06-2022 18:31
Thank you for the update @Macca72
Please let us know what happens when you get the new SIM.
If you are still getting an error, please send us a picture and we can look into this further for you.
Vikki - Forum Team
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on 01-10-2022 13:52
Hi
Sorry for the late reply, I forgot all about this post.Anyway, it was a problem with the APN, the phone is unlocked as are all Virgin phones I'm told.Thankyou for the help.
on 01-10-2022 16:14
Thanks for getting back to us Macca72, has this now been resolved?
Rob