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oli__hunt
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Unlimited Oomph SIM stopped working

I got a new phone today and when I put my existing Virgin SIM card in, no service was found. I put the card back in my old phone and it failed to find service there too. Is the card itself defunct? I’ve tried other sim cards in both devices and they worked fine. I don’t want to lose my phone number 

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Megan_L
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Re: Unlimited Oomph SIM stopped working

Hi oli__hunt,

Thanks for using the forums to get this issue with your SIM Card looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I just ask if you have purchased the new handset from ourselves? If not, where have you purchased it from?

Have you received a new SIM card along with the handset in the post, separately? 

What handset model do you have?

Thanks,

Megan_L

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oli__hunt
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Re: Unlimited Oomph SIM stopped working

Hi, thanks for the response. I purchased the handset directly from Samsung. It is a Galaxy Z Flip 3 5G. I haven’t received a new SIM as I didn’t think it was necessary, apologies if that is the case!

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Martin_N
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Re: Unlimited Oomph SIM stopped working

Thank you for that information oli__hunt.

 

We can certainly take a look into the account for you to see if a replacement Sim card is needed. 

 

I will private message you to get some details. 

 

^Martin

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