Menu
Reply
Podge22
  • 15
  • 0
  • 0
Tuning in
132 Views
Message 1 of 2
Flag for a moderator

Unknown order

I’ve received an email regarding a mobile linked to my account thanking me for my order of a new sim. I haven’t ordered one. I wanted to check it was authentic but I have tried live chat, text messenging, phoning 789 and tweeting but have been either cut off or on hold for over 2 hrs. Is anyone on here able to help, please?

0 Kudos
Reply
Zach_R
  • 4.17K
  • 137
  • 289
Forum Team
Forum Team
116 Views
Message 2 of 2
Flag for a moderator

Re: Unknown order

Hi @Podge22,

Thank you for your post and welcome back to our community forums. We're here to help.

I am very sorry to hear you've received an email that you're a little unfamiliar with. Have you made any adjustment to your package or an upgrade recently? If so, it may be related to that.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply