I rang Virgin to talk about difficulties I would have connecting my home phone to the Virgin router which is in a somewhat inaccesible place. A helpful person said an appointment with an engineer would be arranged.
She then said that I am entitled to a loyalty discount (!) which would reduce my bill from £111 to £89. I was pleasantly surprised. She said I would be added to O2 mobile, which I said I did not really want. I am in a new contract with EE. She replied that this was a part of the package and removing it would mean that I would go back to the old price, but that I did not have to activate the contract and I would not be billed by O2.
I find this a bit strange, and I am worried about finding that I will get a SIM from O2 and then get billed, and that this would be difficult to change.
Has anyone else been in this situation? How did it work out?
Answered! Go to Answer
I do apologise for the poor experience. If you would like to revert back to your old package, I would suggest giving our team a call on 0345 454 1111 and they will be able to help with that.
Let us know how you get on.
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