Virgin Media Community

[wbratton]

Hi there

My mobile services have been barred, how do I get them unbarred? I've paid the outstanding amount into my account, waited 24 hours but nothing. Each day I sign back in to check and it says says I'm barred again.

Regards,

Will.

[Matthew_ML]

Hey wbratton, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Have you checked your online account to see if the payment went through? 

I would also look at restarting your phone to see if that works for you. Thanks 

[wbratton]

Hi Matt,

Yes the outstanding amount shows as paid on my account. I've restarted my phone a few times but still no service.

[Matthew_ML]

No problem, I am going to send you a PM so we can look into this.

Please look out for the purple envelope. Thanks