Unable to turn off parental controls

[Slaterio]

Hi,

I need to access certain sites as I work for a CEOP and this is making it difficult to work at home. I have just moved onto Virgin and I have been to the security settings and Child Safe is turned off. Please can this setting be changed.

[Robert_P]

Hello Slaterio

Sorry to her of the problems accessing certain sites via your Virgin Media connection, we appreciate this is causing some difficulties for you and your work and thanks for raising this via the forums. Welcome to the community.

We have checked the settings and they all appear to be in place to work correctly, some sites are just blocked for security reasons. Are you able to access these over different connection such as mobile data or another Wi-Fi connection?

Is it just your home connection you have problems with?

Rob

[Slaterio]

All sorted now- thanks 

[Ilyas_Y]

Hey @Slaterio, thanks for the reply!

I'm glad to hear that everything is sorted now.
As always - reach out to us if you need anything 🙂

Kind regards,
Ilyas.