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bobbajob
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Unable to turn off parental controls

I have turned off Parental controls in my account settings on Saturday.

I've restarted the phone multiple times but I still cannot access any sites or app of an adult nature.

For instance The National Lottery or betting sites.image.png

Any suggestions?

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Kath_F
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Re: Unable to turn off parental controls

Hi bobbajob, 

Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with turning off the parental controls. I'd like to take a look at the account to ensure content control is turned off at this end. 

We will need to pass data protection with you so I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

 

Thanks,

Kath_F
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Kath_F
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Re: Unable to turn off parental controls

Hi bobbajob, 

Thanks for sticking with me on this one via private message. 

As discussed, as soon as I hear anything back from the IT Team I will be back in touch. 

In the meantime take care. 

Thanks,

Kath_F
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Kath_F
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Re: Unable to turn off parental controls

Hi bobbajob, 

Thanks for your patience whilst I looked in to this with the IT team. 

They have come back to me today to advise they have now removed content control. Please reboot the device and see if you are still having an issue. 

Pop back here and let me know 🙂

Thanks,

Kath_F
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bobbajob
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Re: Unable to turn off parental controls

All working now.

Thanks for your help.

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Kath_F
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Re: Unable to turn off parental controls

Hi bobbajob, 

Perfect. 

Thanks so much for popping back and letting me know. 

If you do have any further issues, you know where we are 🙂

Thanks, 

Kath_F
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