I have purchased a sim for a sim free phone and am trying to set up a virgin mobile account but cant. My bill has no account number with 9 digits or an area code. It has an account number with 2 letters and 8 numbers. The first payment has come off. I have tried all the help suggestions. Thankyou in anticipation for your help
Thank you for taking the time to contact us regarding your Virgin Mobile account and the problems setting this up, welcome to the Forum.
Is this something you still require assistance with? If so, please let us know and I'll be happy to help further. Just so you know, if this is a new Virgin Mobile account, it can take up to 5 working days for all of the information given at the point of sale to update.
This can delay you being able to register and set up your online account. Looking forward to hearing from you.