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Unable to log into virgin mobile.


I've had my virgin mobile account set up over the phone and set up a plan that I can access and view on the "Virgin Mobile" app on my phone. However, I am unable to log into the mobile website via my laptop as the password the guy over the phone has given me doesn't work. I have tried selecting "Forgotten your password" but when I enter my phone and email address it comes up with a message saying "Oops! That wasn't quite right." Can someone please point me in the right direction to getting this issue sorted. 



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Re: Unable to log into virgin mobile.

Hi @alexhumphires97,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having a bit of trouble accessing your Virgin Mobile online account at the moment. Are you confident that you're entering the correct details when trying to access the account and/or reset the password?

If you are, please respond to the private message that I'll be sending to you in a moment so we can take some further details and take a closer look at what's going on.


Zach - Forum Team

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