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mobileuser100
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Unable to log in to mobile app

I have been a Virgin mobile customer for a couple of years. I need to log into my account to set up roaming for a trip abroad. I can see my mobile tariff and usage on the app but for more details I need to log in. Having failed to log in using the credentials I thought were correct, I resorted to trying the "forgot password and email address" route but no matter whether I try this on the app on my phone or on the desktop, the attempt fails with the very annoying message" sorry the answer wasn't quite right" Considering I am using my working mobile phone number and my actual name and post code and got green ticks across the board, "I am not a robot" appears then I'm back to the forgotten email address and phone number page. Very frustrating

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Paul_DN
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Re: Unable to log in to mobile app

Hey, Mobileuser100<

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to log into your online account, have you been able to try on multiple web browsers, have you cleared cookies and cache and then tried again?

Regards

Paul.

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