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Unable to find security key

Joining in

Hi, I am trying to log into my credit agreement online to make an outstanding payment and reset my Direct Debit. Previous DD was cancelled in error. However, I am unable to log in as unable find the security key given via initial agreement email issued on 23 October 2022, as it is no longer available in my inbox. I can not get through to 03452340753 as continually engaged. Can you please tell me how to get the security key by another method?


Joining in

How do I get my security if my original contract email no longer exists from Oct 2022? Tried calling 03452350753 but continually engaged all day.

Hi @Heyho2 thanks for posting and welcome to our community.

I would love to help you gain access to your loan agreement.  I am going to send a private message. Please keep an eye on your inbox in the top right of your screen.