Unable to create account

[Kirstymcd]

Hello

Virgin won't recognise my account number and area reference, it just keeps saying this

I've tried everything, please help

[Ilyas_Y · Accepted solution]

Hey @Kirstymcd, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to see the issues with the My Virgin Media accounts.
I will assist you on this and help you make an account.
Watch out for the purple envelope inviting you in for a private chat.

Kind regards,
Ilyas.

[Kirstymcd]

Bump

[Ilyas_Y]

Hey @Kirstymcd, thanks for speaking with us today.

I'm glad we have been able to resolve the issue and get you a My Virgin Media account working!
Always reach out to us if you need anything and we shall assist.

Kind regards,
Ilyas.