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Louisb22
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Ultimate Oomph - no SIM card or 2nd box

Signed up to the Ultimate Oomph specifically as it included the unlimited sim and second box. I have yet to receive either. Chased via emails and made over 6 hours of calls and haven’t got through, cut over after an hour or told it’s coming in a few days (2 weeks ago).

Been over 2 weeks now and been ignored on every front so now coming on here.

Paying for 2 sims currently and have half the tv service. 

Can someone working at Virgin Media please contact me about this ASAP

 

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Beth_G
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Re: Ultimate Oomph - no SIM card or 2nd box

Hi Louisb22,

 

Thank you for taking the time to post here and a warm welcome to the Community Forums.

 

I'm really sorry for our delayed response from here, and for the issues you've been facing with your package after upgrading to the Ultimate Oomph deal, this isn't the experience we wanted you to have at all.

 

If you are still seeking some help with this, please do let me know, and I'll be happy to look into this further for you via PM.

 

Feel free to pop me over a PM if needed.

 

Kind regards,

 

Beth

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