Hi Zak
I contacted Virgin Media on Feb 19th '21 to discuss my package as I was out of date on my contract.
I was offered the Ultimate Oomph bundle (by Gareth) but told that I would have to be sent a SIM card as part of the deal. It would not matter if I did not use the SIM but I had to have it to qualify for the Ultimate Oomph package. The new SIM arrived within a few days, but for some reason I have been charged £25/month for the SIM IN ADDITION to the cost of the Ultimate Oomph package cost.
On 3rd April spoke to Bree (Phillipines call centre) about SIM card/ultimate oomph issue - siad she would call back later that day with an answer (still waiting for the call!).
On 8th May spoke to Laura about SIM card/ultimate oomph chaos - she said she would raise a complaint for me and it would all be sorted out in 28 days as per Virgin Media's regulations - I haven't heard anything more about the complaint - I assume nothing has been done about it.
I even got an email (25/03/21) saying I wasn't eligible for the Ultimate Oomph deal because I didn't have a SIM. This is completely crackers - no one seems to know what they are doing - all I want is for me to have all of the monthly £25 payments credited back to my account and for the SIM to remain part of the Ultimate Oomph package as it should be (according to all the Virgin Media advertising and my current contract).
I hope you are able to help resolve this or point me to someone who can,
Many thanks
Mark