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Trying to sign in to account but system asks me to enter answer to security question which I did not cre.

I am trying to access my account but the system asks for an answer to my security answer and I have not created a security question. I purchase a SIM from CarPhone Warehouse. Hoe do I enter a security question and answer ?

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Re: Trying to sign in to account but system asks me to enter answer to security question which I ...

Hi GEODAVIE, 

 

Thank you for your post and welcome to the forums. 

 

This could also be refereed to as your password. When an account is set up, regardless where it has been done a password would need to be set up to protect the account. Was this done when you took this out with Carphone Warehouse? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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