Trying to change mobile sim only package

[wozzer52]

Tried to change my sim only package to cut monthly cost. attempted to do this online last night but stopped when site said number would change. I must keep same phone number.

However, I tried to call today but my Virgin Mobile network is unavailable and has been since yesterday at least. Seems work going on in the area.

Not sure how to proceed?

Regards,

Warren

[Daniel_Et]

Hi @wozzer52 👋 Thank you for your post 😀

We're sorry to hear what's happened 😔 Have you received any communication regarding a switch to O2 recently?

Regards,

Daniel

[wozzer52]

Hi Daniel,
Thanks for your reply. I get lots of VM emails as we all probably do. I have just whizzed back through them to January and I can't see any relevant ones. Am I missing something?
Warren

[Paulina_Z]

Hi @wozzer52,

Thanks for coming back to us about this issue. I've taken a look at our systems and everything looks good on our end. 

Please do give us a call back on 0345 600 0789 and our team will be able to process your package change for you. Apologies that you've faced this issue!

Keep us updated on how your appointment goes.

Thank you! 😊

[wozzer52]

Hi. Thank you for replying.

Have tried again this am to phone Virgin mobile. I cannot get a signal to ring. Message says 'no network'. Been this way for days now. Can only use whatsapp for calls.

Regards. Warren

[Ayisha_B]

Hi @wozzer52 

You may send a message to the team via WhatsApp on +447305 327 112.

Thank you 😊

[wozzer52]

Thanks for reply. Have spoken to an agent VM today. Has kindly helped and a new sim card is on its way. Also changed my sim only package as I  requested. My existing phone and sim are barely working but I can manage for now.

Thank you and regards,

Warren

[Kath_F]

Hi Warren, 

Thanks for coming back and confirming that you've been able to speak to the team now and they have gotten things sorted for you. 

If you have any further issues, pop back and let us know. 

Many thanks,