Transferring mobile number away without closing account?

[bigstoo]

Hi all,

When I joined Virgin Mobile, I brought my number with me from my previous provider.

I would now like to move this number to another provider but keep my Virgin Mobile account. Is this possible? Will the account revert back to the number it was before I "overwrote" it with my new number?

I have read on the help pages...
"When you use a PAC your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period or pay double the bills."

Am I right in thinking, then, that it's not possible to move your number away without closing your account?

Thanks
Stuart

[Natalie_L]

Hi bigstoo, 

Welcome to the Community and thank you for posting. 

I am very sorry but once the number has been ported to a new provider, the account will automatically be closed as we are unable to assign a new number to the SIM. 

You are welcome to apply for a new SIM if you wish to have another number. 

Thanks,

[bigstoo]

Hi Nat,

Thank you for getting back to me. It is as I suspected, then.

I think I'll just leave things as they are. Not worth the possibility of things getting messed up.

Cheers
Stuart

[Natalie_L]

You're very welcome and I am sorry for any disappointment caused. 

Please do get in touch if we can assist in the future. 

Take care,