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Transferring mobile number away without closing account?

Joining in

Hi all,

When I joined Virgin Mobile, I brought my number with me from my previous provider.

I would now like to move this number to another provider but keep my Virgin Mobile account. Is this possible? Will the account revert back to the number it was before I "overwrote" it with my new number?

I have read on the help pages...
"When you use a PAC your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period or pay double the bills."

Am I right in thinking, then, that it's not possible to move your number away without closing your account?



Forum Team
Forum Team

Hi bigstoo, 

Welcome to the Community and thank you for posting. 

I am very sorry but once the number has been ported to a new provider, the account will automatically be closed as we are unable to assign a new number to the SIM. 

You are welcome to apply for a new SIM if you wish to have another number. 




Hi Nat,

Thank you for getting back to me. It is as I suspected, then.

I think I'll just leave things as they are. Not worth the possibility of things getting messed up.


You're very welcome and I am sorry for any disappointment caused. 

Please do get in touch if we can assist in the future. 

Take care,