Menu
Reply
Highlighted
  • 11
  • 0
  • 0
Tuning in
133 Views
Message 1 of 3
Flag for a moderator

Transferring Virgin number to a new Virgin mobile account

Hi There,

I was wondering if someone could assist. I'm moving out and I've cancelled my virgin media services, this includes Broadband, TV, Phone and mobile. This all ends on the 19th of September

 

My ex-partner has signed up for the same package and has received the free unlimited oomph sim card but the number has not moved over to her new account.

 

I was assured over the phone that I wouldn't have to do anything at all and when she puts the sim card in her phone the mobile number would just transfer across. 

She's received the sim card, and she now has a new number and not her original number as advised. How do I get her number to go over to her account from mine, which will cease on the 19th?

 

Thanks

Chris

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 0
Tuning in
92 Views
Message 2 of 3
Flag for a moderator

Re: Transferring Virgin number to a new Virgin mobile account

Hi There,

Could anyone advise or assist?
Can't get through to anyone over the phone unfortunately.
0 Kudos
Reply
Highlighted
  • 1.16K
  • 62
  • 89
Forum Team
Forum Team
32 Views
Message 3 of 3
Flag for a moderator

Re: Transferring Virgin number to a new Virgin mobile account

Hi monks600, 

 

Thank you for your post. 

 

Sorry to hear about this! Don't worry It's 100% something I can help with. Are you still stuck with this at the moment?

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply