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usmanpatel
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Transfer mobile number from Virgin to Virgin

Hi, I've got a mobile with Virgin but recently just renewed my Broadband/Landline service, I got a cheaper Oomph sim in the package and asked if I could port the existing Virgin mobile to the new sim. 

The advisor said she wasn't sure but didn't think it would be possible. I may need to port out to a different network and then port back in. 

Anyone know if it's possible to port a Virgin number to another Virgin number?

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Ayisha_B
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Message 2 of 17
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Re: Transfer mobile number from Virgin to Virgin

Hi @usmanpatel,

 

Welcome to our Community Forums and thanks for posting. 

 

I have double checked this for you and this is possible 🙂

 

Let me know if you would like for us to get the ball rolling. 

Ayisha_B
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usmanpatel
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Re: Transfer mobile number from Virgin to Virgin

Yes, if you could sort this for me please that'd be great. 

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Ayisha_B
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Message 4 of 17
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Re: Transfer mobile number from Virgin to Virgin

Will pop you a PM now to discuss your options 🙂 

Ayisha_B
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usmanpatel
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Re: Transfer mobile number from Virgin to Virgin

Brill thank you. I've just replied 

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soaibpatel49
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Message 6 of 17
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Re: Transfer mobile number from Virgin to Virgin

Hi Ayisha,

Can you PM me to confirm that I'm happy with the transfer. 

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Ayisha_B
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Re: Transfer mobile number from Virgin to Virgin

Hi @soaibpatel49,

 

Thank you for your message and for confirming this. We will need to complete DPA first before any changes can be made so I will pop you a PM now.

 

@usmanpatel, thanks for getting your brother to message us so promptly. I will follow up with you via PM once we have sorted the transfer out 🙂 

Ayisha_B
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Beth_G
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Message 8 of 17
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Re: Transfer mobile number from Virgin to Virgin

Hi @usmanpatel & @soaibpatel49,

 

Ayisha is going to be off for the next few days, so I have agreed to look into this for you on her behalf 🙂

 

So we can proceed with the transfer, can you both please answer the security questions which Ayisha has sent and send them over to me via private message? Once security has been cleared with both parties, we can get the SIM brought over the the account with the Oomph SIM on it and swap them over.

 

Many thanks,

 

Beth

Beth
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soaibpatel49
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Message 9 of 17
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Re: Transfer mobile number from Virgin to Virgin

Hi Beth,

I've replied to Ayisha's messages and I've checked with my brother and he has too. This was a couple of days ago. 

If there are any more details you need, please can you send them to us both again please. 

Thanks

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Beth_G
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Message 10 of 17
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Re: Transfer mobile number from Virgin to Virgin

Hi soaibpatel49,

 

Thanks for getting back to me - that is odd as I'm unable to see these messages where security has been cleared. I'll pop them through to you both again if that's OK. 🙂

 

Thanks,

 

Beth

Beth
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