I agreed to trade in my old phone early to upgrade. They said the new phone probably won't arrive until mid January but they have already sent out my envelope kit to return my phone and it says I only have 14 days or the offer will expire. I obviously don't want to send my phone in before I've got the replacement, so what am I supposed to do?
Thanks for that. It's a shame that wasn't explained to me when I did it. I had even clarified that I wouldn't want to send my phone until I had the new one and she said I would have plenty of time to swap everything to the new phone.
Can I change my mind on this trade up, I think I would like to cancel it?
Sorry if you feel that you have been mis-led. As you are the owner of the handset, there is no obligation to send it off, meaning you have the option of cancelling the order, purely from not sending the team the handset, if nothing else. But any ordered handsets, I would recommend giving our team a call to ensure that it's cancelled if you do not wish to receive that.