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Trade In Payment

Joining in

I’ve recently traded in my old phone and I was told I would receive the balance of my trade-in plus the cash back on offer once my old handset had been accepted.

Now I’ve been told for the cash back I need to wait 21 days to receive a code by text, but what about the balance of my trade-in? That’s not a part of the cash back offer, and my handset has been accepted and the balance of my credit account has been cleared, so where is the rest of the money?

 I’m seriously considering cancelling the whole deal. 


Forum Team
Forum Team

Hi @GordonSW


Thanks for your posting on our community forum and a big warm welcome with this being your first post.


The whole sum you are due would take 21 days to receive the code so you can put this. More can be seen about our trade-in scheme here.



Forum Team

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It has now been 3 weeks since I received my new phone and I’ve still received no information about my cash back and trade in payment. Who should I be contacting?

Alessandro Volta

Fingers crossed it all works out.  As this thread shows, mobile phone trade ins with VM are operated to the customary standards of excellence that apply to most of VM's business.  That linked thread should explain your options if you get the run-around.

Thank you for the reply @GordonSW and a welcome back to the forums page.

I do apologise for this and I am sorry to hear it has gone on for so long now.
I will assist you on this and look in to this for you.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs