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parrea
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The "Can't register cos no security question" one.

I have the popular problem of being unable to register my account online as there is no Security Question, plus calling 789 currently is a waste of time as we never get through.

How do I resolve this without sitting on hold indefinitely?

It's a pay monthly SIM purchased online from Virgin Mobile.

Thanks in advance for any assistance,

Ed.

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Beth_G
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Re: The "Can't register cos no security question" one.

Hey Ed,

 

Thanks for you post and welcome to the community! I'm sorry to hear you're having problems with registering your My Virgin Mobile account.

 

If you haven't been able to get any help since posting on Saturday, I'll be more than happy to send you over a PM and set up a security question and answer for you.

 

Let me know 🙂

 

Beth

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parrea
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Re: The "Can't register cos no security question" one.

Hi Beth.

I haven't received any other assistance so any help would be appreciated.

Thanks,

Ed.

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Beth_G
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Re: The "Can't register cos no security question" one.

Hi Ed,

 

Thanks for letting me know - I will send you over a private message now so we can take a look at this further from there.

 

Please find my message over at the purple envelope.

 

Thanks,

 

Beth

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parrea
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Re: The "Can't register cos no security question" one.

Hi Beth,

I never received the message,

Ed.

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Beth_G
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Re: The "Can't register cos no security question" one.

Hey Ed,

 

My apologies - I have resent over my message, this should now be appearing for you 🙂

 

Thanks,

 

Beth

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