Hi there, 18 months ago I re-joined VM to get broadband and part of the package was a mobile sim card, this was really unwanted but unless i accepted this sim I could not get the package but I could cancel it in 12 months time and as it wouldn't cost me anything I reluctantly agreed.
When that contract finished I rang to renegotiate a new contract with my broadband (which I'm very happy with btw..) and they told me explicitly that this new contract is broadband only and the unwanted sim will finally be cancelled at my request. This was clearly not done as every month you send me a new bill for £0.00 but showing account in credit for £97.00 (probably due to the fact that VM mucked up early on by charging me an additional £12 per month for a sim that was meant to be part of a package).
I have also tried to cancel this sim by claiming for a STAC code, but reading the small print it seems only the new provider can cancel this sim, and if no other provider does this, the VM sim will stay live.
To this day this sim is still unopened, it has never been used nor will it ever be, and if there really is £97 credit on this unwanted account, I'm sure you will agree that credit would be better in my account than, well, somewhere else.
Can somebody from VM please, please look into helping me close down this sim card, you have no idea how distressing this is to see this still looming month after month... it should really, really not be this difficult to cancel.
Thankyou for your understanding,
Andy Mc