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Ninja22
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Telephone password forgotten

Hi, 

been trying to reset my password for when I call to verify who I am but I can’t remember jt. 
I’ve requested a reminder and still haven’t got it. 
move also asked for them to ask a different verified question but the customer services won’t allow it. 
they’ve now blocked me from paying my bill and won’t help me resolve this issue. 
I’m autistic and struggle with these things so could really do with some help. 
thankyou 

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David_Bn
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Re: Telephone password forgotten

Thanks for your post on our Community Forums Ninja22, and a very warm welcome to you!

 

Sorry to hear you've been struggling with the memorable word on the account to pass data protection

 

Can you tell me if you have access to your self-care account to make a payment for the services? 

 

Kindest regards,

 

David_Bn

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Ninja22
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Re: Telephone password forgotten

Hi I actually managed to speak to someone on the phone that helped me solve this issue luckily. 
after numerous of calls finally got it resolved 

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David_Bn
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Re: Telephone password forgotten

Thanks for letting us know Ninja22, do please let us know if you need any further assistance and we'd be happy to assist you where possible

 

Kindest regards,

 

David_Bn

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