Stuck without a SIM card

[Kirbano]

Hello,

A couple of weeks ago I received a message saying that my SIM card was going to stop working because they had sent me a new SIM card. I thought Virgin had my correct details because I have broadband and mobile with them, but it turns out both accounts are not linked, so I believe my mobile account still has my old address.

My SIM card has now stopped working, so I cannot call until Monday when I am at work, and I have been trying to log into my account, but nothing seems to work. I need help resetting my online account so that I can change my address and have the new SIM sent to where I currently live, or have someone help me do that directly.

Thank you.

[Paul_DN]

Hi Kirbano,

Thank you for reaching out to us in our community and welcome, sorry to hear your Sim has stopped working due to the replacement going to your old address, I will be more than happy to amend the address and send a replacement Sim card, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Kirbano,

Thank you for joining me in a private chat and for clearing security, you new sim will be with you in the next couple of days, if you do need any further help, please do not hesitate to reach back out.

Regards

Paul.