I get the login screen and recaptcha, but when I enter my details I get:
We’re sorry that you are unable to log in to Your Account at the moment.
If you have recently ordered a new Virgin Mobile phone or SIM and were super eager to get going, it might be that we are still verifying your details. This should be resolved soon, so please try again shortly.
However, if the issue persists or you’ve been registered for a while, please give us a call on 0345 6000 789* for more information.
*Please note standard charges apply. Please check with your network operator for rates.
Apparently they're going to have to reset my account - no idea why. And I've seen that another member has had this exact same issue. Fortunately someone from the team on here is sorting it (hopefully!!), but the other member had to phone virgin and it took them an hour. Arghhhh.
Thank you for reaching out to us in our community, I am sorry to hear you you still aren't able to log into your online account, there were know issues however this has since been resolved, have you tried different browsers and devices?
I will be more than happy to help, so I can access your account I will send you an invite into a private chat, please click on the purple envelope to accept.