Start of Contract

[dickgwyn]

Hello

took up new contract of 20Gb for £8. Sim arrived but not yet installed or registered it. However, existing contract with Plusnet ends 23rd Feb. how can I get my my new Virgin mobile to start on 23rd? Dont want to pay double for using my mobile - on a limited budget with current cost of living.

Or will I need to cancel within 14day cooling off period, if unable to start contrct on 23rd Feb? Any assistance would be appreciated, thanks. 

[Ashleigh_C]

Hi there @dickgwyn

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I'm sorry for any confusion regarding your SIM, the activation date should be available in the paper work you receive from us, but it is usually 30 days after receiving it. 

Please be aware if you are not able to activate within this time then you will need to cancel in your cooling off period.

Thanks again. 

[dickgwyn]

Hello Ash-C 

thanks for your quick response.

will check paperwork I received wit the SIM together with Virgin Mobile emails.

However, did not see an activation date.

kind regards 

Richard 

[Paul_DN]

Hi dickgwyn,

Please check the Emails you would have received, these can sometimes go into the spam folder so best to do a search in all folders, if you cannot find the information you are looking for we will be more than happy to help further and have a look for you, I will send you an invite into a private chat, once received if needed please click on the purple envelope to accept.

Regards

Paul.