Spending Cap

[michael71]

I have recently upgraded my tariff. The changes will be actioned on Sep 28. In the meantime, I need to add data because I have reached the data limit of my old tariff. However I can’t buy an add on right now - I tried to do this on my Virgin Mob account and I’m not allowed to do this. I am fast approaching the limit on my spending cap too. How can I add more funds to my account to ensure I can continue to use data on my phone between now and when my allowances are refreshed on Sep 28? I am in Portugal at the moment and have tried calling 789 etc but I can’t get connected.

[John_GS]

Hi michael71

Thanks for posting and welcome to the community.

Sorry to hear of the issues you're having adding data, I will PM you now to assist further

Kind regards

[John_GS · Accepted solution]

Hi michael71

Thanks for joining me on PM. Just to update the thread, this was sorted, by me adding a data tariff on. 

Do pop back if you need further assistance. 

Kind regards,