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Soft Lock active.

TheSpook
Joining in

Trying to send a chargeable Text, but get:

This action cannot be carried out as the Financial Account has a soft lock active.

 

3 REPLIES 3

Alex_RM
Forum Team
Forum Team

Hi TheSpook,

Thanks for posting and sorry to hear you're having some trouble sending texts.

So I can take a closer look I've popped you over a private message  (purple envelope, top right hand corner)

Alex_Rm

Jehar
Joining in

Hello, I have the same message when trying to increase my spending cap. Currently in Switzerland and need data.

Hi Jehar,

Thank you for reaching out to us in our Community and welcome, sorry to hear you have been unable to increase your spending cap while Roaming in Switzerland, I will be more than happy to help, I will send you an invite into a private chat, please look out for a purple envelope.

Regards

Paul.