Sim oy contract Phone on blacklist imei

[Gagstar]

I reported phone missing a year ago.  

London underground had it and returned it after time.  It was lost in station.

I need to use phone now.

It's on an IMEI blacklist now.  Sim not allowed says says the phone.

Virgin sent me to Motorola.  So I went there

Reset the phone completely and still see problem.

The IMEI is blacklisted.  Still.  

I can unblacklist only Virgin can I'm told

[Robert_P]

Hello Gagstar

Thank you for taking the time to contact us regarding your lost handset and it's recovery, it's great that you have it back.

We're happy to help and will send you a Private Message to get some more details from you to assist further. We look forward to hearing back from you.

Rob

[David_Bn]

Thanks for coming back to me via private message @Gagstar, and I'm pleased this has been resolved for you.

Do please feel free to come back to us if this issue re-emerges.

Kindest regards,

David_Bn