Sim issue

[kljames]

I recently took out a new contract, i originally set it up through my dads account and as soon as the device arrived i transferred the ownership over to myself, i spoke to someone over the phone and they said it would take 24 hours to register the number to my email, it’s now been almost a week and i’m still unable to do so. 

[Ayisha_B]

Hi @kljames,

Welcome to our Community Forums and thanks for posting.

Sorry to hear the account is yet to be transferred over. 

In order for me to look into this, I will need to send you a PM to confirm some details.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page.