Virgin Media Community

[OscarLeDerp]

Hai I received a new sim as my previous ones was deactivated, I was sent a new one a few days later a letter follow saying i was being sent a new sim i assumed it just arrived in the wrong order, however a week later my sim was no longer working.

This is the 2nd time this has happened, yet I am paying my bill despite not having service. 

[Zoie_P]

Hi OscarLeDerp, 

Thank you for your post.

I am so sorry to hear you are having issues with your SIM I can take a look at our end to see what's happening, I will pop you over a PM, keep an eye out for the purple envelope.

Zoie