I got a free sim card with my package but it won't work put the sim in my phone and it says please insert sim so i need a new sim
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Thanks for your post and welcome to our community.
Really sorry your SIM isn't working, this ins't a good start.
We can certainly help with this, I'll need to pop you a personal message and grab some details
In the meantime can you confirm that the phone you're using is unlocked to use on any network?
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It was my wife's small LG buying a new phone that will i hope work it says it ok for virgin will see on Saturday
If it's a new SIM, make sure it's activated and that it's inserted in an unlocked phone. Keep us updated allanhough26 as we can check on our side also.