Virgin Media Community

[nopacman]

Hi.

My sim card has stopped working and i'm unable to receive calls or texts.

I'm also getting a message saying "refreshing sim card data".

Can anyone help please?

[Zak_M]

Good morning @nopacman 

Welcome back to the froums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your sim card. 

Are you able to let me know if you get this error message everywhere or is it only in a specific location?

Kind regards,

Zak_M 

[nopacman]

I only get the message in one location.

The sim card doesn't work anywhere.

[Steven_L]

Thanks for coming back to us @nopacman.

It sounds like we need to send out a new sim card to you, I will need to send a private message over so that we can pass account security and get this done for you.

Please look out for the purple envelope.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details @nopacman.

I have now sent a new sim card out to you and this should be here by the end of the week.

Please let us know if you have any further issues once your sim card has been activated. 

Regards,

Steven_L

[nopacman]

Ok thanks.

Will it need to be signed for as there will be no one at home until next Tuesday?

[Steven_L]

Thanks for your reply @nopacman.

No signature would be needed for the sim card, it will just be posted through your door and will need to be activated but the instructions on how to this will come with the sim card.

Regards,

Steven_L

[nopacman]

OK Steven,  and thanks for your help.

Regards.

David.

[nopacman]

Hi.

Received new sim today and inserted the sim in phone.

I'm now getting a message saying sim not provisiond.

[Megan_L]

Hi Nopacman,

Thanks for coming back to us about your SIM card, I'm glad it's arrived on time but I understand it's not working as it should be. 

I've taken a second look at your mobile service, it should be activating today as it was still pending.

You don't need to do anything else with it, just make sure it's in your phone and switched on. 

If it still is not working by tomorrow, please let us know so we can continue to support you.

Thanks,

Megan_L