Virgin Media Community

[Karenj679]

My new sim won’t activate. I’ve entered the sim pin and nothing else is happening. Is there something I’m missing? 

[Ilyas_Y · Accepted solution]

Hey there Karenj679 👋 Thanks for reaching out to us on the Virgin Media forums 😄

I'm sorry to hear about the issues with the activation of the Virgin SIM card 😞
May I ask if you've followed all the steps that can be found here?

Make sure all those steps are ticked and we can go on from there 🙂

Kind regards,
Ilyas.

[Karenj679]

Yes followed all the steps I need to but nothing is working. 

[Ilyas_Y]

Thanks for getting back to us @Karenj679 on the forums.

May I ask what is happening on the device?
Does any icon show up on the top right hand corner?
If you are able to send a screenshot - try to avoid any personal information!

Kind regards,
Ilyas.

[Karenj679]

 

Nothing is happening. 

[Ilyas_Y]

Thanks for the update @Karenj679 on the forums.

I will send a private message to further investigate further.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey there @Karenj679, thanks for speaking with us today on the forums 🙂

I'm glad we have been able to resolve this query and force through the SIM activation.
As advised - it may take 24 hours for it to go through.

Keep us updated on how it goes and if you ever have any other query, feel free to reach out and we will assist.

Kind regards,
Ilyas.

[Karenj679]

Thank you soo much. All up and running now 

appreciate the help