I spoke to Customer Services on Saturday AM and said that they will send out a new SIM card for me as my phone got pickpocked on Friday. Customer services mentioned that that it usually takes 3 days however it is now Thursday and still not received anything in the post. Last time I ordered a SIM card, it was usually really quick and although I have a new phone, I am still awaiting my SIM card!
Have tried ringing customer services several times today and all i get told is to use the text service which unfortunately i can't do without a SIM card and then the line cuts off?!?! very odd!
Please help and check whether my sim has actually been sent out?
Hi mamps24, thanks for contacting us and we are sorry for the delay in receiving the sim card, it usually takes 3-5 working days and would be delivered by Royal Mail. It should be in the post today as today would take it to the 5th working day. ^Chris