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Sim Activation

I've just received my SIM phone number [Removed]

I'm having no luck activating. I have....

Set sim as main sim using settings

Tried using old sim texting READY

Put new sim in and rebooted

Still no luck activating

So I'm at a bit of a loss at the moment, does anyone have any suggestions ?

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Re: Sim Activation

Good afternoon, 

 

Thank you for taking the time to post. 

 

Are you able to let us know, what phone do you currently have? 

 

Kind regards,

Zak_M

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Re: Sim Activation

The phone that I am using is a Black view Bv9600 pro.

Ideally I would like to be contacted on my alternate number and you can find that number in my previous posts that where removed for including a phone number.

As you know I've been without service for months, Im still paying my bill, can I get a refund please once we've got this sorted?

My other sim worked fine in this high end 1 yr old phone

 

 

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Re: Sim Activation

Hi Zac, I think I may have already mentioned, I have a Black view BV9600 pro. 

It's a high end new smart phone which my other sim worked fine in. I appreciate you helping me by trying to activate but it doesn't seem to have worked do you have any other suggestions maybe ?

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Re: Sim Activation

Hey gadzuki - 

 

Can you do me a favour please? If the new SIM is in the phone can you turn it off and back on for me and let me know what happens? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Sim Activation

Thanks for your concern Ryan. The good news is that my SIM is now active ,however I am not getting any mobile data at the moment is there any chance you could possibly look into that for me ?

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Re: Sim Activation

Hi gadzuki,

 

We do advise to give 24 hours after activation,

 

Are you able to access data today?

 

Alex_Rm

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